Privacy Policy
Additional Information
Privacy Policy
Last Updated: 04/09/2026
1. Who We Are
Naturally You By Nay ("I" "we", "our", "us") is committed to protecting and respecting your privacy.
Contact Details:
Business Name: Naturally You By Nay
Email: info@naturallyyoubynay.com
Phone: 07442 318 965
2. Information We Collect
We may collect and process the following information:
- Name
- Address
- Email address
- Telephone number
- Emergency contact details
- Health information provided during consultation
- Medical history relevant to treatment
- Appointment and treatment records
- Payment information
3. Why We Collect Your Information
We collect your information to:
- Provide massage treatments safely
- Assess suitability for treatment
- Maintain treatment records
- Manage appointments
- Contact you regarding appointments
- Meet insurance and legal obligations
- Improve our services
4. Legal Basis for Processing
We process your personal information under the following lawful bases:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Explicit consent for health information
5. Storage and Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.
Records are stored securely and accessed only when necessary.
6. Retention of Information
Client records are typically retained for a minimum of seven years following your last treatment, or longer where required by law, insurance providers, or professional body requirements.
7. Sharing Your Information
Your information will not be sold or shared with third parties unless:
- Required by law
- Requested by a healthcare professional with your consent
- Necessary for insurance or legal claims
8. Your Rights
You have the right to:
- Access your personal information
- Request correction of inaccurate information
- Request deletion where legally permissible
- Restrict processing
- Withdraw consent
Requests can be made using the contact details above.
9. Website Analytics and Cookies
Our website may use cookies to improve user experience and monitor website performance.
You can manage cookie preferences through your browser settings.
10. Changes to This Policy
This policy may be updated periodically. The latest version will always be available on our website.
